Liquidweb.com Abuse

Yesterday, 10:27 PM I am not qualified to properly evaluate the quality of technical service provided by liquidweb.com. What I am qualified to do is give a professional opinion on liquidweb.com's approach toward Accounts Receivable. Many months ago I was doing some research regarding web hosting. Liquidweb.com appeared to be a viable option. So, I ordered their service and really did not experience any technical issues. Liquidweb.com provided a sound service. During my encounter with liquidweb.com, I was acting as a Project Manager and working closely with an IT person helping me set up better productivity tools. After a couple of months, we discontinued the initiative. Months later I was still being billed by liquidweb.com. I was upset with myself for forgetting to cancel after spending hundreds of nonproductive dollars. This was no fault to liquidweb.com. I contacted liquidweb.com and shared with them I wanted to cancel all services and to stop billing to my credit card. First, liquidweb.com asked for my card number. After giving them my card number, liquidweb said they could not find the card number. I thought this was odd because I had my credit card bill in my hand as I was talking with liquidweb.com. They used every tactic to avoid stopping the charges. My wife called at a later date and again, liquidweb continued to ask about domain names, user names, etc. and used the fact she (we) did not know the answers as the reason they could not stop the account. I contacted liquidweb.com earlier today after my wife contacted me to inform me that liquidweb.com had billed us again. I explained to liquidweb.com that they were breaching the law by using internal measures specific to liquidweb.com to avoid terminating charges after being contacted multiple times to do so. I explained if liquidweb.com continued to bill for services than I would seek legal assistance and file a lawsuit. Liquidweb.com's position was stated as "since you mentioned suing us, than we will no longer correspond with you except by mail". So, my personal opinion about using liquidweb.com is to look elsewhere to avoid the very costly interuptions I have experienced and look elsewhere. I will be contacting my attorney first thing in the morning to serve liquidweb.com my legal actions. Anyone that has experienced similar problems with liquidweb.com, please contact me. If enough people have experienced such issues, than maybe a larger more united approach toward liquidweb.com will be more productive!


Yesterday, 10:32 PM I've never used liquidweb but for any company that asks my credit card, I will use a prepaid card instead. an idea for the future. good luck resolving this with liquidweb, if they really won't refund it or stop billing you then you can make chargebacks on the transactions and call your bank to either block liquidweb from taking money or cancel that card and get a new one.
Yesterday, 10:43 PM Or you could work with a reputable company who are obviously trying to do the right thing and find some way to prove you're authorized to operate the account.
Originally Posted by coby My wife called at a later date and again, liquidweb continued to ask about domain names, user names, etc. and used the fact she (we) did not know the answers as the reason they could not stop the account.It's not unknown for people to take over others' servers / accounts by social engineering. As a result, providers are (or should be) very cautious about taking any action based on the request of a random caller without proof of ownership. Reading this, LW clients should feel safer about their own accounts.
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Chris

"Learn from the mistakes of others. You can never live long enough to make them all yourself." - Groucho Marx

Yesterday, 10:45 PM Log into their ticket system and tell them you want to cancel.

I can see over the phone cancellations with no information, they won't be able to cancel you. Because they can't prove it is you.

I would log into the ticket system, and tell them what you told us. Eventually it will get to someone that can fix this for you.

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http://vpslounge.com/ Yesterday, 11:39 PM To say that liquidweb.com is acting in an appropriate manner is simply hogwash. When a person who is the principle authorized cardholder contacts a company and demands that all charges stop and they (liquidweb.com) CHOOSE to spin technical company-specific protocols in lieu of laws (rights), than they are both legally and ethically wrong. Again,in my opinion, I would look for others to provide the same service(s) that liquidweb.com provides. It could save you a lot of time and money when you try to cancel the relationship. This is a common sense situation being milked by liquidweb.com.
Today, 12:58 AM Since their official representative responsed, hope you'll get better communication with him. Good luck!
Today, 01:12 AM Be interesting to hear the other side of this.

Funny how domains work the opposite when designers use their own credit card to buy a clients domain name. Always ends badly.

Today, 04:57 AM I would always be careful when choosing credit card as payment method. However, good that LW relied at least here on WHT. Would be interesting how you solved this issue. But anyways, you can never cancel a contract via phone. Always do it in written form. And best is via the ticket system so they know it is really you.
Today, 05:41 AM Originally Posted by coby To say that liquidweb.com is acting in an appropriate manner is simply hogwash.Bah humbug. They're protecting you!

Just suppose someone phoned your landlord, cancelled the lease on your apartment, and the landlord accepted it on face value and went round and changed the locks? You'd be eating takeaway on the front porch that night while you sorted it out.

First you forgot to cancel, now you can't be bothered to cancel correctly, and you want to blame LiquidWeb for it?

Do it properly...

Cancellation Procedure: Valid proof of account ownership will be required to terminate an account. This includes, but is not limited to, the billing password or an account passphrase created by customers. Non-secure information, such as the contact email address or account billing address, is not sufficient as a security verification. The month-to-month agreement for services is automatically renewed each month in perpetuity subject to written cancellation via help desk ticket (manage.liquidweb.com) or email sent to support@liquidweb.com (email subject to valid proof of account ownership). LiquidWeb is not able to schedule cancellation requests. http://www.liquidweb.com/about/dedicatedtos.html
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There's no such thing as an unmanaged server - It's actually self-managed. Worth remembering next time you're looking for someone to complain to.

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